Refund Policy
This Refund Policy describes how refunds are handled for services provided by Quorinava Limited ("we", "us") in connection with the BoltVPN product and white-label VPN applications operated on our platform.
1. Subscriptions purchased via the App Store or Google Play
End-user subscriptions in our apps (and in client-branded apps built on our platform) are purchased and billed by Apple or Google, not by us directly. As a result:
- Apple App Store: refund requests are made to Apple at reportaproblem.apple.com and are decided by Apple under its media services terms.
- Google Play: refund requests are made through Google Play's refund process and are decided by Google under its policies.
We will reasonably assist with information needed to support a store refund request, but the decision rests with the store operator.
2. Free trials
Where a free trial is offered, you will not be charged if you cancel the subscription in your store account settings before the trial period ends. Charges made after a trial converts to a paid subscription follow the store refund rules in Section 1.
3. Cancellation
Cancelling a subscription stops future renewals but does not automatically refund the current billing period. You retain access to premium features until the end of the paid period.
4. Service issues
If the service was materially unavailable or defective for an extended period and this is attributable to our infrastructure, contact us at a@itzenit.com within 14 days of the incident. Where a store refund is not available, we may at our discretion provide a remedy such as service credit or an equivalent extension of your subscription.
5. Business clients
Fees paid by business clients under a Master Services Agreement (setup, licensing, infrastructure) are governed by the refund and termination provisions of that agreement. Unless the MSA provides otherwise, fees for services already rendered are non-refundable.
6. Statutory rights
Nothing in this policy limits any non-waivable consumer rights you may have under the laws of your country of residence.
7. Contact
Quorinava Limited
Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong
Email: a@itzenit.com